Does Your Organization Have Committed Owners or Disengaged Renters?

Namita Kutty

Does your non-profit have owners who view the business as their own and go over and beyond their job description or renters who just get by viewing the job as a regular 9-5 chore?

Who are your Owners, Renters and Vandals?

According to a recent Gallup poll, only 33% of workers in the United States are really engaged in their jobs which means they bring their full self to work and are Owners.

51% of employees are disengaged Renters and bring themselves and their skills to work but may not really put in their full heart into it.  Vital to your organization, but they are there for money and view it as a 9-5 job. A more concerning note is that 16% are actively disengaged and alarmingly a small portion of them might even end up as up as Vandals as per Cueinc*. Vandals are employees who don’t just not care about your organization but may also derail it and your other engaged team members with their negativity and personal agendas.

Does it matter if employees are engaged?
Here are some metrics from Gallup on the difference that engaged employees make :

Highly engaged business units:

  • Realize a 41% reduction in absenteeism and a 17% increase in productivity
  • Achieve a 10% increase in customer metrics and a 20% increase in sales.
  • Overall, it can result in 21% greater profitability

First, how do you identify a highly engaged employee ?

An engaged employee doesn’t just view it as a job or a gig. They will go over and beyond the job description to work towards the mission of the non-profit. She not just believes in the mission, but is an evangelist ! Example : An employee works in a hotel and as he is walking down the corridor, he spots an piece of paper on the floor. Will he pick it up and throw it in a bin, or kick it under the carpet or will he throw something else down and walk away?

Five quick tips on increasing engagement and having more owners :

1. Invest in what motivates individual employees :

Employees feel most engaged when they feel cared for. So, your first step is to identify what motivates an individual employee. And then cater to them by developing individual development plan & reward for each of them.

2. Help them grow:

Radical Candour by Kim Scott shares a great way to give feedback by caring personally but challenging directly. Which means giving direct feedback while also building a personal connect and rapport with the employee thereby giving guidance that’s kind and clear, specific and sincere.

3. Help your employees shine :

Employees are most engaged when they enjoy their jobs. An efficient way to do this, is to  play by their strengths. Identify what they are best at and ensure that they have opportunities to shine by they doing what comes naturally to them.

4. Freedom to make big changes :

A renter can change the drapes, but can’t break down walls can she? A owner can. Give your employees the freedom to make big calls and have them take the accountability for it.

5. Rewarding & Celebrating your owners :

Do the promotion and big increments only go to your renters who have been there forever or do you proactively identify your upcoming owners and reward them?

Wishing you all the very best in your quest to increase your business owners and weed out the vandals ! Au revior.

Source :

Community for Positive Employee Relations – http://www.cueinc.com/ Gallup – https://news.gallup.com/reports/199961/7.aspx                    
Radical Candour by Kim Scott   https://www.kimmalonescott.com/

Author: Namita Kutty, Executive Coaches of Orange County, www.ECofOC.org