A recent article, authored by Dave Blankenhorn (my son), in The Zweig Letter uses an interesting baseball story to illustrate the importance of “top down” and “ bottom up” communication in any organization.
There was much controversy in the last World Series when Dave Roberts, the Dodger manager, removed pitcher Rich Hill in the seventh inning who had at that point held the Sox to only one hit. The result was a Dodger loss which led to their eventual defeat.
Following the game, it was revealed that the decision to remove Hill stemmed from a quick statement Hill had made in the dugout at the end of the sixth inning expressing concern to Roberts that he might not be able to hold up much longer. Roberts did not reply. So after walking the lead off hitter in the seventh Roberts walked to the mound to simply check in on Hill. He did not raise his hand signaling for a reliever. It was just a check-in. However, Hill assumed he was coming to remove him. Without a word he handed the ball to Roberts and walked off the mound. This lack of communication changed the trajectory of the game and in the end the World Series. Both said later that had either of them followed up with a question to clarify the intent of the other then Hill would have stayed in the game and the World Series would possibly have ended in a different way.
This story highlights the importance of complete and clear communication in any organization. Leadership needs to set a clear vision on the culture and strategy and let the staff know where to focus their energy. In turn staff needs to listen to staff to gain that input on how to be more effective. Any explicit or implicit message should be clarified to avoid a “7th inning” moment that could do great harm to your organization.
Author: Dave Blankenhorn, Executive Coaches of Orange County, www.ECofOC.org