Judith Glaser’s book is a welcome treat for coaches and mentors looking to expand their professional horizons. Her thesis is that the relationship is central and key is providing change and transformation. She comes from a coaching perspective and states that conversations build trust that move us as individuals and organizations.Her definition of trust in human relations is that, “ I get that you authentically have my best interest at heart, not just your own.” Glaser states,”People trust us more when we have their best interest at heart.” She details the case of making sure that one sets up key parameters for enhancing this process. It formalizes the theory behind how conversations evolve and the position of the different speakers. What sets this book apart from others is that the author brings neuroscience and research into the equation to substantiate her assumptions. Glaser’s book can help take your leadership to the next level by showing you how to enhance the quality of your conversations. I highly recommend it!
“ Conversational Intelligence” Judith E. Glaser Bibliomotion (2014)
Author: Michael Kogutek, Executive Coaches of Orange County, www.ECofOC.org